Privacy Policy

Effective Date: 1 July 2026

SecureCentral Global Pty Ltd ("SecureCentral", "we", "our", or "us") respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our websites, engage our services or interact with us.

This Privacy Policy complies with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws where we conduct business.

1. Who We Are

SecureCentral Global Pty Ltd is an Australian cybersecurity and managed technology services provider delivering services including:

Managed Security Services (MSSP)
Security Operations Centre (SOC)
Managed IT Services
Endpoint Management
Identity & Access Management
Penetration Testing
Vulnerability Management
Security Consulting
Cloud & Infrastructure Services
Professional Services

2. Information We Collect

We may collect:

Personal Information

Name
Company
Job title
Business address
Email address
Phone number
Billing information
Payment details

Technical Information

IP address
Browser information
Device identifiers
Operating system
Log files
Session information
Website analytics
Cookie identifiers

Service Information

Where you engage SecureCentral services we may process:

Support tickets
Security logs
Device information
Endpoint identifiers
Network metadata
Authentication logs
Vulnerability scan results
Security incident information

We only process customer operational data as necessary to deliver contracted services.

3. How We Collect Information

We collect information when you:

Visit our website
Submit contact forms
Request quotations
Purchase products or services
Register for webinars or events
Contact support
Subscribe to newsletters
Communicate with our staff
Use our managed services

Information may also be collected automatically through cookies and analytics technologies.

4. Why We Use Your Information

We use personal information to:

Deliver products and services
Provide customer support
Respond to enquiries
Process payments
Maintain customer accounts
Improve our website
Monitor security
Detect fraud
Manage contracts
Meet legal obligations
Send marketing communications (where permitted)

5. Legal Basis for Processing

Where applicable, we process information based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests

6. Cookies and Analytics

Our website uses cookies to:

Improve website functionality
Remember preferences
Analyse website traffic
Improve user experience
Measure marketing performance

Users may disable cookies through browser settings; however, some website functionality may be affected.

7. Sharing Personal Information

We do not sell personal information.

We may share information with:

Cloud hosting providers
Payment providers
Technology vendors
Professional advisers
Government agencies where legally required
Business partners delivering services on our behalf

All third parties are required to protect personal information appropriately.

8. International Data Transfers

SecureCentral operates across Australia and the Asia-Pacific region. Personal information may be processed or stored in Australia, Singapore, Malaysia, Indonesia, or other jurisdictions where our authorised service providers operate. Where international transfers occur, we take reasonable steps to ensure your information remains protected through contractual and organisational safeguards.

9. Data Security

We employ industry-standard administrative, technical and physical safeguards, including:

Encryption
Multi-factor authentication
Access controls
Security monitoring
Vulnerability management
Security audits
Secure backups
Employee security awareness training

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

Deliver contracted services
Meet legal obligations
Resolve disputes
Enforce agreements

When no longer required, information is securely deleted or anonymised.

11. Your Privacy Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update information
Request deletion
Restrict processing
Withdraw marketing consent
Lodge a privacy complaint

We will respond within a reasonable timeframe.

12. Third-Party Websites

Our website may contain links to third-party websites. SecureCentral is not responsible for the privacy practices of external websites.

We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Our services are intended for business customers and are not directed towards individuals under 16 years of age.

We do not knowingly collect personal information from children.

14. Marketing Communications

Where permitted by law, we may send information regarding:

Industry updates
Security advisories
Product announcements
Events
Webinars

You may unsubscribe at any time using the unsubscribe link or by contacting us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website together with the updated effective date.

16. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

SecureCentral Global Pty Ltd

Email: info@securecentral.com.au

Website: www.securecentral.net

For Australian privacy complaints, individuals may also contact the Office of the Australian Information Commissioner (OAIC) if they are not satisfied with our response.